Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website and services.

1. Introduction

Hovland Conservatory of Music ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, inquire about lessons, or enroll a student in our programs.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Student Information: Student name, grade/age, school, and instrument or program interest, provided by a parent or guardian during enrollment inquiry.
  • Payment Information: Payment details are processed securely through our third-party processor. We do not store your full credit card numbers on our servers.
  • Communication Preferences: Whether you've opted in to receive text messages from us, provided when you complete our enrollment inquiry form.

3. How We Use Your Information

We use your information to:

  • Process enrollment inquiries, registrations, and tuition payments.
  • Communicate lesson scheduling, program updates, and enrollment next steps, including by email and text message (SMS) if you've opted in.
  • Send occasional promotional messages about programs, offers, or events, by email or text if you've opted in to that channel.
  • Comply with legal and tax obligations.

4. Third-Party Sharing

We do not sell your personal data. We share information only with trusted partners necessary to run our business, such as:

  • Payment Processors: EPN Network.
  • Service Providers: including our SMS/text messaging provider.
  • Legal/Compliance: As required by law or to protect our rights.

Mobile phone numbers collected for text messaging are not shared with third parties for their own marketing purposes. They are used solely by Hovland Conservatory of Music to communicate with you, and by the service providers who help us deliver those messages on our behalf.

5. Text Messaging (SMS) Communications

If you opt in to receive text messages from us (for example, through our enrollment inquiry form), you may receive messages related to enrollment, lesson scheduling, program announcements, and occasional promotional offers. Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. You can opt out at any time by replying STOP, or reply HELP for assistance. Opting out of text messages will not affect your enrollment or any other services we provide.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request that we correct or delete your personal data.
  • Opt out of marketing communications, including text messages and email, at any time.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us at:

Hovland Conservatory of Music: support@HovlandConservatory.org